Updated: 1 January 2026

Privacy Policy 88big – Personal Data Protection for Malaysian Players

Your privacy is our priority. This Privacy Policy transparently explains how 88big collects, uses, stores, and protects your personal data as a member of our platform.

88big's Privacy Commitment to Malaysian Members

Six core principles that underpin how 88big handles every member's personal data.

256-bit SSL Encryption at All Times

All personal data and financial information transmitted between your device and 88big's servers is protected by industry-standard 256-bit SSL encryption – the same security technology used by Malaysia's leading financial institutions.

Your Data Is Never Sold

88big has never and will never sell, rent, or share your personal data with third parties for marketing purposes. Your data belongs to you – we use it solely for legitimate platform operational purposes as stated in this Privacy Policy.

Personal Data Protection Act Compliance

88big operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All collection, storage, and use of personal data adheres to the legal requirements set by the Department of Personal Data Protection Malaysia.

Full Control in Your Hands

Every 88big member has the right to access, correct, or request deletion of their personal data at any time. We provide a clear and straightforward process for you to exercise these rights without unnecessary complexity or burdensome conditions.

Secure Data Storage

Members' personal data is stored on servers protected by strict access controls, multi-layered firewalls, and continuous security monitoring. Access to members' personal data is restricted solely to personnel who require it for legitimate operational purposes.

Data Breach Notification

In the event of any data security breach affecting your personal data, 88big is committed to notifying affected members within the timeframe required by applicable law and taking immediate remediation steps.

Privacy Commitment: 88big fully committed to protecting the privacy of every member. This Privacy Policy clearly and transparently explains how we handle your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). By registering and using the 88big platform, you agree to the terms governing data collection and use as set out in this document.

01Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") is issued by 88big ("we", "platform", or "88big") and applies to all personal information collected from you ("Member" or "you") when you use the 88big website at https://88big.run, any related mobile applications, and all services provided by the platform.

We understand that your trust is the most valuable thing. At 88big, we do not treat your personal data as mere technical information — it is a trust you place in us when you choose to become part of our player community. Our responsibility is to honour that trust and ensure your data is always handled with the highest level of care and security.

This policy describes the types of data we collect, the purposes for collection, the legal basis for processing, the parties who may receive your data, your rights in relation to that data, and how to contact us with any privacy-related enquiries.

Effective Date: This Privacy Policy takes effect on 1 January 2026. All previous versions are fully superseded by this version. For any questions regarding our Privacy Policy, please contact us at support@88big.run.

02Types of Personal Data We Collect

2.1 Data You Provide Directly

When you register an account or use 88big's services, you provide personal data directly to us. This includes:

  • Identity Data: Full name as per identity card or passport, identity card number or passport number, date of birth, gender.
  • Contact Data: Active Malaysian phone number, email address, and residential address (where required for verification).
  • Financial Data: Bank account number, bank name, e-wallet account details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) for deposit and withdrawal processing purposes. We do not store full credit or debit card numbers.
  • KYC Document Data: Copies of identity cards, passports, bank statements, or proof-of-address documents requested during the Know Your Customer (KYC) process.

2.2 Automatically Collected Data

When you use the 88big platform, we automatically collect certain technical data required for the platform to operate smoothly and securely:

Data Type Purpose Legal Basis
IP address & approximate location Security Legitimate Interests
Device type & operating system Technical Legitimate Interests
Gaming session & betting records Operations Contract
Deposit & withdrawal transaction history Financial Legal
Account activity & login logs Security Legitimate Interests
Cookie & tracking technology data Performance Consent
88big does not collect sensitive data such as medical information, religious beliefs, or political views. Financial data such as credit card information is processed directly by certified payment providers and is not stored within 88big's systems.

03How We Use Your Personal Data

88big using your personal data only for legitimate and necessary purposes. We do not use your data for purposes unrelated to the provision of platform services without your explicit consent. The following are the primary purposes for which your data is used:

3.1 Account Management & Services

  • Creating and managing your member account on the 88big platform
  • Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other Malaysian payment methods
  • Crediting bonuses, cashback, and VIP Rewards to your account
  • Providing customer support in Bahasa Melayu and resolving inquiries or complaints
  • Sending important notifications relating to your account, transactions, and security

3.2 Identity Verification & Legal Compliance

  • Verifying your identity during the KYC process to prevent fraud and money laundering
  • Ensuring compliance with the requirements of the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA)
  • Meeting statutory reporting requirements to the relevant authorities in Malaysia where required by law
  • Verifying age to ensure only individuals aged 21 and above are permitted to use the platform

3.3 Platform Security

  • Detecting and preventing fraudulent activity, account abuse, or unauthorised access attempts
  • Monitoring suspicious activity such as multiple account registrations or bonus abuse
  • Protecting game integrity against unauthorized third-party software

3.4 Service Improvement

  • Analyzing usage patterns to improve platform performance and user experience
  • Developing new features relevant to the needs of Malaysian players
  • Optimising game offerings and promotions based on general member interests (in aggregate, not individually)
Direct Marketing: 88big may send you promotional communications via email or SMS regarding new offers and promotions. You have the right to opt out of these marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting our customer support.

04Data Sharing & Disclosure

88big does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may need to share your data with the following categories of third parties, strictly on a need-to-know basis:

4.1 Payment Service Providers

To process deposits and withdrawals, 88big shares the necessary information with certified Malaysian payment service providers, including FPX processors, e-wallet operators (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay), and the DuitNow system. Data sharing is limited strictly to the information required to process the relevant transaction and is governed by strict data protection agreements.

4.2 Game Providers

The 88big platform integrates games from internationally recognised providers such as Pragmatic Play, PG Soft, and Live Casino providers. These providers may receive game session data required for the technical operation of their games. All providers are bound by data protection agreements ensuring they do not use your data beyond the scope of services rendered to 88big.

4.3 Authorities

88big will disclose your personal data to Malaysian authorities or relevant regulatory bodies when required by law, court order, or a legitimate request from an authorised authority. This includes disclosures required under AMLA or other related legislation mandating the reporting of certain financial activities.

4.4 Business Transfers

In the event of any merger, acquisition, or transfer of 88big platform assets, members' personal data may be transferred to the receiving entity. In such circumstances, 88big will ensure that the receiving entity upholds data protection standards equivalent to or higher than those set out in this Privacy Policy, and members will be notified before their data is transferred.

All third parties who receive 88big members' personal data are bound by strict data protection agreements that prohibit them from using such data for any purpose other than those specified in the relevant agreement.

05Data Security Measures

Protecting your personal data is a responsibility we take very seriously at 88big. We employ multiple layers of technical and organisational security measures to protect your data from unauthorised access, loss, destruction, or unintentional disclosure.

5.1 Technical Security

  • 256-bit SSL/TLS Encryption: All data communications between your device and 88big's servers are encrypted using the latest SSL/TLS protocols
  • Encryption of Stored Data: Sensitive data in our databases is stored in encrypted form using industry-recognised encryption algorithms
  • Multi-Layered Firewall: Server infrastructure is protected by a multi-layered firewall and intrusion detection system (IDS)
  • Two-Factor Authentication: Staff accounts with access to member data are protected by mandatory two-factor authentication
  • Role-Based Access Control: Access to member personal data is restricted on a least-privilege basis – staff are only granted access to the data necessary to carry out their specific duties

5.2 Organisational Security

  • Regular data security training for all staff who handle personal data
  • Regular security audits by independent third parties
  • Clear incident response procedures that are tested on a regular basis
  • Strict non-disclosure agreements (NDAs) for all staff and contractors
Shared Responsibility: While 88big takes comprehensive security measures, the safety of your account also depends on your own actions. Always use a strong, unique password, never share your login credentials with anyone, and contact 88big support immediately if you suspect any suspicious activity on your account.

06Data Retention Period

88big retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law. The following are general guidelines for data retention periods:

  • Active Account Data: Retained for as long as your account remains active on the 88big platform, plus any additional period required by law
  • Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's financial and tax regulatory requirements
  • KYC Documents: Retained for a minimum of 6 years after account closure in accordance with AMLA requirements
  • Security Logs: Retained for 90 days for fraud detection and security investigation purposes
  • Marketing Data (with consent): Retained until you withdraw consent or close your account
  • Live Casino Video Recordings: Retained for 30 days for dispute resolution purposes

Once the specified retention period has elapsed, personal data will be securely deleted or anonymised in accordance with 88big's established data disposal procedures.

07Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the 88big website. They help us recognize your device on return visits, remember your preferences, and ensure the platform runs smoothly and securely. Cookies do not contain information that can be used to identify you directly.

7.2 Types of Cookies We Use

Necessary Cookies (Required) Performance Cookies Functional Cookies Analytics Cookies
  • Essential Cookies: Required for core platform functions such as maintaining your login session and account security. These cookies cannot be disabled without affecting your ability to use the platform.
  • Performance Cookies: Helps us understand how members interact with the platform so we can identify and resolve technical issues and optimize performance.
  • Functional Cookies: Remembering your preferences such as language, display settings, and login information to make using the platform more convenient.
  • Analytics Cookies: Helps us analyze aggregated usage patterns to improve the platform. This data is not linked to individual profiles.

7.3 Cookie Controls

You can control and manage cookies through your web browser settings. Most browsers allow you to view, delete, or block cookies. Please note that blocking all cookies may affect the full functionality of the 88big platform, particularly sections that require you to remain logged in.

08Your Personal Data Rights

As a member of 88big and a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights in a straightforward and hassle-free manner.

Right of Access

You have the right to request a copy of the personal data we hold about you. This request will be processed within 21 business days.

Right to Rectification

You have the right to correct any inaccurate or incomplete personal data we hold about you at any time.

Right to Erasure

You may request the deletion of your personal data, subject to any applicable legal retention obligations that are binding on 88big.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time, without providing a reason.

Right to Restriction

In certain circumstances, you may request that we restrict the processing of your personal data while your request is being handled.

Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another service provider where applicable.

How to Exercise Your Rights: To exercise any of the rights above, send a written request to support@88big.run with the subject line "Privacy Rights Request". Please state the right you wish to exercise, your full name, and your 88big account number to help us process your request. We will verify your identity before proceeding and will respond within 21 business days.

09Children's Data Protection

The 88big platform is a service intended exclusively for individuals aged 21 and above. We do not knowingly collect or store personal data from anyone below this age.

If we discover that personal data from individuals below the age of 21 has been collected without proper age verification, we will immediately take the following steps:

  • Suspending the relevant account immediately
  • Deleting all personal data collected from the individual concerned
  • Not processing any pending financial transactions
  • Notifying parents or guardians if their contact information is available
To Parents & Guardians: If you believe that a child or individual under your care who is below 21 years of age has registered an account on 88big, please contact us immediately at support@88big.run. We will take prompt action to delete the account and all associated data at no charge and without any negative consequences.

10Amendments to This Privacy Policy

88big reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to the services we offer. When we make material changes to this Privacy Policy, we will:

  • Updating the "Last Updated" date displayed at the top of this page
  • Publishing the updated Privacy Policy on the 88big website
  • Sending email notifications to all active members regarding significant changes
  • Displaying a clear notice on the platform for a minimum of 30 days following any material changes

Your continued use of the 88big platform after an updated Privacy Policy is published constitutes your acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account and request deletion of your personal data in accordance with the procedures set out in Section 8.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how 88big handling your personal data, or if you wish to exercise any of your privacy rights, please reach us through the following channels:

Privacy Email
support@88big.run
Include "Privacy Inquiry" in your email subject line. Responses within 2–4 business hours.
24/7 Live Chat
Available directly within the 88big platform
The fastest way to handle general privacy inquiries. All agents are able to communicate in Bahasa Melayu.

We are committed to responding to all privacy-related inquiries in a timely manner. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP), the authority responsible for enforcing the Personal Data Protection Act 2010 in Malaysia.

Why Data Privacy Matters for Online Casino Players in Malaysia

When you register on any online casino or Sports Betting platform, you hand over a considerable amount of sensitive personal data – your full name, phone number, bank account or e-wallet details, and in the case of identity verification, even a copy of your identity card. This is highly valuable information, and its misuse can have serious consequences. That is why choosing a platform that takes data protection seriously is something every Malaysian player should consider, rather than simply picking one based on bonuses or game selection alone.

At 88big, we fully understand this reality. Too many Malaysian players have had negative experiences with irresponsible platforms — receiving unsolicited marketing calls, having their personal data sold to third parties, or worse, falling victim to identity fraud because a trusted platform failed to properly safeguard their data. 88big is here to offer a genuinely trustworthy alternative when it comes to data protection.

Malaysia's PDPA – Legal Protection for You

Malaysia's Personal Data Protection Act 2010 (PDPA) provides individuals with legal protection over their personal data. The Act requires organisations that collect and process personal data to adhere to several key principles: data must be collected for a legitimate and clearly stated purpose; data must only be used for the purpose declared at the point of collection; data must be stored securely; and individuals have the right to access and correct their data.

88big complies with all PDPA requirements and goes further — we implement international best practices in data protection that go beyond Malaysia's minimum legal requirements. This includes comprehensive data encryption, strict access controls, regular independent security audits, and thorough incident response procedures in the event of any security breach.

Secure Deposits via Malaysian Payment Methods

One of the most critical aspects of data protection for Malaysian players is the security of financial information during deposits and withdrawals. At 88big, we have integrated robust financial security measures to ensure that transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX online banking services such as Maybank2u and CIMB Clicks are fully secure. Your financial account details are not stored in our systems — they are processed directly by certified payment providers bound by strict financial security standards.

This means that even in the unlikely event of a security incident on the 88big platform, your bank account or e-wallet information will not be affected — because it was never stored in our system to begin with. We consider this the safest and most responsible approach for Malaysian players who entrust their financial transactions to us.

Real Control in Your Hands

88big believes that control over your personal data should rest with you, not the platform. That is why we provide comprehensive data rights that you can exercise with ease. If you want to know what data we hold about you, submit an access request and we will provide a full report. If you need to correct any inaccurate information, the correction process is straightforward and prompt. If you decide to leave the platform, you have the right to request deletion of your personal data, subject only to legal retention obligations that we are bound to observe.

This approach reflects 88big's core values: transparency, fairness, and respect for every member as an individual with rights that deserve to be upheld. We do not view your personal data as a business asset to be exploited at will — we see it as information you have entrusted to us for specific purposes, and we take that responsibility with the utmost seriousness.

Privacy Questions? The 88big support team is available to help you understand how we protect your data via 24/7 live chat or email at support@88big.run. You can also review Terms & Conditions our and the Responsible Gaming for more information about our commitment to members.

Safe & Secure Platform – Register at 88big!

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Related Policy Documents

We also recommend reading our other policy documents for a full understanding of how 88big operates.

Your Data Is Safe with 88big – Register with Confidence

256-bit SSL encryption, full Malaysia PDPA compliance, no data sold to third parties, and 24/7 privacy support. Play with peace of mind — your data security is our priority.

256-bit SSL Encryption Malaysian PDPA Compliance Data Not Sold 24/7 BM Support

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